Last updated: April 2025
Thank you for shopping with Karly. We hope you love your purchase, but if for any reason you are not completely satisfied, we’re here to help.
Return & Refund Eligibility
- Products can be returned within 48 hours of delivery.
- To be eligible for a return, the product must be:
- In unused and original condition
- With all original tags, packaging, and accessories
- Returned in the original box or pouch
- An unboxing video is mandatory for any return or refund request.
- The video must start before opening the packaging
- It should clearly show the condition of the product on arrival
How to Request a Return
- Email us at cs@karly.in within 48 hours of receiving the product.
- Mention your order number and the reason for return.
- Attach the unboxing video as proof.
- Once approved, we will share return instructions.
❗Without an unboxing video, return/refund requests will not be accepted.
Refund Process
- Once your returned product is received and inspected, we will notify you.
- If approved, your refund will be processed to your original payment method within 7–10 working days.
- In case of COD orders, refunds will be made via UPI or bank transfer.
Non-Returnable Items
- Customized or personalized items
- Products damaged due to misuse or mishandling
- Items returned without prior approval or after the 48-hour window
Shipping for Returns
- The customer is responsible for return shipping unless the product was defective or incorrect.
Need Help?
If you have any questions, feel free to reach out to us at cs@karly.in – we’re here to support.